Agency Reviews
Read what people are saying about us on Google.
For more about what families and nannies are saying about us, see: Testimonials
Reviews of A New England Nanny on Google
We have worked with Melissa and her team for over 3 years now. Our first nanny was with us for 3 years and the team did an excellent job matching us with the right fit. After our nanny decided to pursue higher education full time, we began another search and Melissa and her team were dedicated, responsive and patient with us. And when someone we signed up with ended up not being the best fit, no questions asked - Melissa got right to work again to find a better match.A New England Nanny has more than met our expectations on several occasions. Their customer service and willingness to work until we found the right fit is very commendable.
Response from the owner: Nick, it's so great to hear that Melissa and her team have provided you not only with quality child care, but with superior customer service. Thank you very much for the kind words - we truly appreciate them and your business!
I’ve been so impressed by A New England Nanny! The team was extremely helpful. Melissa responded promptly to my calls and emails. She worked diligently to locate a perfect nanny quickly (and did it twice!) I can’t speak highly enough of Melissa, her team, and the agency as a whole!
Response from the owner: Eliza, we are so glad to hear how good your experience has been with us. It's great to know that Melissa has been responsive and was able to get you the ideal child care you needed (twice!). Thanks so much for the kind words and for your business!
I have worked for a new england nanny for the past year and it has been an amazing experience, very professional company who cares and values their nannies tremendously!
Response from the owner: Chelsea, thank you so much for the kind words! We love having you on the team and we're so happy it's been a great experience for you.
Fantastic service! Took the stress out of the nanny search. Within just a few weeks we went from the initial consult call to a hired nanny. All the candidates were experienced and had great personalities and got along well with our daughter, so it was a tough call. Melissa, who managed the process for us, checked in regularly to see how things were going. I recommend to anyone looking for a part time or full time nanny!
Response from the owner: Raven, it's wonderful to hear that our agency has made life easier for you! We are delighted that the process went smoothly, that you were able to hire a great nanny from quality candidates, and that Melissa has provided you with excellent support. Thank you so much for the kind words and for your business!
They were wonderful! Highly recommend
Response from the owner: Thank you very much, Caitlin!
The support from Melissa at A New England Nanny has been excellent throughout the process of locating a nanny. The agency is up front and transparent about costs, and patient and helpful with those who have never hired a household employee. Melissa was great at translating my unique needs into short briefings for candidates, located a number of suitable matches, and scheduled interviews for us, then walked me through the hiring process once we’d found a great candidate. The service was very worthwhile and I’m not sure how I would have done it without ANEN.
Response from the owner: We are so grateful to hear about your experience with us! Melissa does everything she can to make families happy, and we're glad she was able to do so for you. Thank you for sharing, Laurie!
I started working with the NE nanny in October 2023. My baby is currently 9 months old. As a first time mom with a very demanding job, this was all very new and scary to me. My nanny is the most incredible person and caretaker for my baby and I couldn’t be more grateful to have found her through the New England nanny.
Response from the owner: Victoria, thank you very much for the kind words! We're so glad we could provide you with the peace of mind a parent needs. We appreciate your business!
I love working with kids. I have a total of 7 years experience working with kids in all age groups, particularly in an elementary school setting. I’m looking forward to meeting and working with families to help provide these children with a fun, but safe time and experience.
Response from the owner: Thank you!
I have worked with ANEN some years and I find the company outstanding in every way. The staff is quick to respond and give praise to its employees. I have had a good experience with them.
Response from the owner: Thanks so much Susan!
I came to work for Melissa and the team as ANEN this past year after coming from an international placement agency. Melissa has been hands down the best boss I have worked with. The administrative staff take time to get to know you, and in turn find the best placements they can for both the family and nanny. I will be working with them for many more years. I have nothing but great things to say for this agency.
Response from the owner: We truly appreciate you, Skyla-Belle! Happy to have you on the team!
Positive experiences across the board. Professional organization
Response from the owner: Thank you Zach!
I cannot recommend A New England Nanny enough. We have used their services for our conference "Kids' Club" for the past two years. The caregivers are attentive, caring, prepared and fun! We always have a range of ages and allergies, and they are ready with games, crafts, walks, whatever you need. We will definitely use their services whenever we are in the Capital area.
Response from the owner: Aja, thank you very much for the kind words! We are proud of our awesome caregivers and we're so glad they provide the services you need for your conferences. Thanks again!
A New England Nanny has been a wonderful agency to work with/for. I found my full time placement with a wonderful family in the Capital District through ANEN. Melissa is very kind and professional and is quick to respond to messages or emails. If you are looking for a nanny or you are looking to find a wonderful family in the New England area to be matched with go with A New England Nanny! I have had a positive experience and highly recommend ANEN.
Response from the owner: Mallorie, thank you so much! We pride ourselves on making quality placements for local families, we're so glad you've been happy with us!
We needed a temporary nanny housekeeper at the very last minute during a busy period for our family. Melissa found us someone within a day who was a perfect fit! Melissa listened to our needs and extended the search through her network, even though we had a unique situation with a lot of complexity. We would definitely reach out to her agency in the future.
Response from the owner: It was our pleasure, glad we were able to help!
My son was getting married at a resort in Bolton's Landing and I needed help with my 90 year old Mom and my two dogs. I was extremely nervous as we had to travel with everyone and were not local to the area.Debra was so accommodating and introduced me to two wonderful people. The service giver for my Mom was so patient and professional and my Mom was able to enjoy every moment of the weekend.My dogs are extremely anxious and Crista won them over within a few hours. She went from room to room taking care of the dogs and stayed in touch with me every step of the way. She quickly learned their patterns and was amazing. Thanks to Debra and the extremely competent staff we were all able to totally enjoy the wedding weekend and honestly I trusted both Laurie and Crista so much that I didn't even need to check in with either of them as they totally took care of everything. Laurie was so wonderful that everyone assumed that she was a family member.Debra went above and beyond, as did her staff. I would recommend her and her services to anyone. AMAZING!!
Response from the owner: We were happy to help, glad everything worked out!
We have used A New England nanny for cleaning services and for their pinch hitter emergency babysitting services. They have sent us top notch help that is reliable & trustworthy. The price for services is also very fair. I would recommend these services to anyone!
Response from the owner: It's our pleasure, thank you for the kind words!
A New England nanny saved me. I love working with children so this is the perfect job for me. I have had two jobs with them. The transition has been smooth with both. Both families I have worked for have been a dream. And I know if I were In need of another job, they would not hesitate to help me find one. The ladies in the office are wonderful. Always friendly and always willing to help. They are also very encouraging when you are job hunting. I plan on staying with them for a long time. The families trust them. I trust them. It’s a win win situation.
Response from the owner: We so appreciate you and your kind words - thank you!!
New England Nanny service is great company to work with. The team is awesome, they look out for their staff. Deb and Melissa are the 2 people who I have been working with. Never had any bad experience
Response from the owner: Thank you so much!
Melissa At New England Nanny spent countless hours discussing our specific needs for childcare. We are so appreciative for her help and grateful to have found such a caring and compassionate nanny for our daughter. I highly recommend their services!
Response from the owner: Thanks so much, Amanda!
Melissa was extremely responsive and incredibly helpful to our family. She spent a lot of her time listening to our needs and would send us candidates based on what we told her we were looking for. We would not have been able to survive without NEN's help. We have a wonderful, caring, responsible, professional nanny who our children adore. It has been an absolute pleasure working with Melissa and NEN!
Response from the owner: Thank you so much, Karen! It's been wonderful to work with you and I'm ecstatic that we could make your family happy. Thanks again!
I am beyond blessed to have gotten a job working with New England nanny. Melissa took the time to make sure I found a great family to work with and helped me along every step of the way. When you love your job you don’t even consider it “work”. I have worked with families part time and now am in a full time position and every experience I have had has been great. If you are looking to work with children or looking for great care for your children I recommend going through New England Nanny.
Response from the owner: Thanks so much for the kind words, Laura - we love having you on the team!
New England Nanny was able to provide a list of well qualified candidates, very quickly. Everything was well organized.
Response from the owner: Thank you so much, it was our pleasure!
Our childcare plans were completely upended by the COVID-19 pandemic. I had heard multiple success stories from colleagues about using A New England Nanny so we decided to head down the nanny path for our infant. Melissa was kind, attentive and thorough. She provided us with quality nanny candidates and helped facilitate interviews, contracts and answered any little question I could think of promptly. The stress of wading through applications with online services, doing our own background checks and starting from scratch with forming a contract were all handled. Our family is very happy with the nanny we found using this service and the customer service that was provided every step of the way!
Response from the owner: It's so nice to hear this, we are thrilled everything went well for you!
Great service and we are happy with the babysitting services. The company has saved us a lot of time in finding reliable child care and the staff is wonderful at answering any and all questions. Would highly recommend.
Response from the owner: It's our pleasure, thank you so much!
New England nannyWe have been using New England Nanny for a year when we need a temporary nanny once a month. Deb has been our contact person and she’s been so wonderful to work with. She always chooses a nanny that fits our family’s needs perfectly. She also goes out of her way to match us up with nannies that we request and have formed a bond with our children. Because of Deb and the wonderful team at New England Nanny, we know our precious babies are in the best of hands!
Response from the owner: It makes us glad to hear this, so happy you've been satisfied!
A New England Nanny has been an invaluable service to us. They set us up with a nanny who is professional, friendly, and nurturing to our toddler. She gives us peace of mind daily. We are both working from home during the COVID-19 outbreak, and we know our child is being well cared-for. The nanny is also a pro steering her away from our home office so we can focus on our jobs! THANK YOU, A New England Nanny!!
Response from the owner: It was our pleasure to help you, thanks so much for the kind words!
Melissa and Deb are awesome to work with. I’ve been with two awesome families thanks to Melissa, and when I had to go part time, Deb was great at keeping me busy with part time work. I would recommend any nanny or family looking for childcare to get in touch with ANEN. As a mom, I would 100% use any of the nannies they have on staff!
Response from the owner: Thank you so much, Tess!
I was new to the Albany area, having moved from Chicago, and my husband and I needed to find a nanny without any true connections in the area.ANEN was SO helpful in generating prospects for us to interview and we were able to pick a fantastic nanny for our 2 year old! We felt comfortable with the process, and they helped us every step of the way.I think we would have been lost without them!
Response from the owner: We really appreciate that, Sara. Thank you so much!
I have been a nanny with New England Nanny for longer then I can remember. Melissa is wonderful and treats everyone with respect . She takes her time placing nannies with the best possible families i would recommend A New England Nanny not only to families, but to anyone who wish's to be employed as a nanny .
Response from the owner: Thanks so much, Colleen!
I have worked as a New England nanny for about 4 years now and it’s honestly the best job I’ve ever had. The director, Melissa, always goes above and beyond to help me get placed with the best families. I recommend to all my friends looking to become nannies!
Response from the owner: Thank you so much, Rebecca!
I came to work for Melissa and her team at ANEN a couple of months ago on a part time basis. The assigments that I have been placed on have been so incredibly humbling and rewarding! I thoroughly enjoy each family! The communication from the staff and the clients is effective and clear. I look forward to many more assignments, building more and more relationships and helping others in the near future!
Response from the owner: We're happy to have you, Jennie! Thanks so much!
We use a New England Nanny about once a month. I have a work obligation & A New England Nanny has been a total godsend for our family! Nearly every time, the babysitter assigned to my children have been fabulous. They are always prompt, and call ahead to confirm their assignment. One sitter in particular has been incredibly fabulous. We have requested her & one of the owners of a New England Nanny even offered to schedule the sitter for the months we needed. I found it incredibly helpful. When I have had good or bad feedback for a sitter, Deb at a New England Nanny was compassionate (for the one time issue we had) and then elated when we found a sitter we love. A New England Nanny is the best!
Response from the owner: Thanks so much, Kimberly!
Melissa and her staff are wonderful. They set us up with terrific nannies that are reliable and truly care! I would highly recommend them to anyone looking for short term or long term care for their children.
Response from the owner: Thank you Adam!
I came to New England Nanny as an experienced Nanny from New York City. I was looking for a reputable agency to work with and find a quality placement. Not only were they able to place me with a great family they were also able to help me find temporary work in between full time placements as well. All the families that I have worked with so far have been more then satisfied with my work and this has been a great reflection the agency and the high quality nannies they supply their clientele. I would highly encourage other child care professionals as well as potential clients seeking care to work with them.
Response from the owner: We really appreciate the kind words, Marisa - thanks so much!
I have been working with Melissa and a New England Nanny for about a year and a half, as an Executive Housekeeper/House Manger and I could be happier with the work that Melissa and Debra have sent me on.I highly recommend them for all you employee and employer needs
Response from the owner: We're very happy with you too, Christine - thanks so much!
I have been so happy working for families through A New England Nanny.Every family has been so appreciative and the children have really been fun. Its a great way to use your abilities in a positive and rewarding way.
Response from the owner: You are a wonderful member of our staff, Margaret - thank you!
Working for New England Nanny has helped me to develop many professional skills while working with families all over the capital region. They're great about being flexible with my class schedule and are always responsive!
Response from the owner: We appreciate it, Maymunah. Thank you!
I currently work as temp for NEN and love the fact I have the flexibility between all the staff and recruiters!
Response from the owner: We love having you on staff, Elizabeth - thank you!
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