Emergency Backup Care

When You Need Last-Minute Child Care

Parents know that emergencies can suddenly happen, and scheduled plans go out the window. Would you like the option of being able to get quality, professional child or senior care before or after hours for those last-minute crises? Our agency offers emergency backup care services to our families. Here are some reasons you might need this service:

• Your regular child/senior caregiver cancels last-minute
• Your child has a mild illness and cannot attend school and or daycare
• Last-minute business trip or meeting was scheduled
• School or daycare has an emergency closure

Here’s how the program works:

• Caregivers are available on a first come, first served basis
• A private on-call phone number is provided to you for backup member access only (and should not be given out to anyone else)
• On-call hours are:
  • Monday-Friday – 6am to 8:30am
  • Monday-Thursday – 5pm to 9pm
  • Sundays – 5pm to 9pm
• You will receive a call back within 30 minutes
• There is no on-call service between 5pm Friday evenings and 5pm Sunday evenings

Membership for our backup care service is $150 per year (this is in addition to your regular annual membership). The agency fee for last-minute coverage is $65 per use, plus the caregiver rate. We think you’ll find this a valuable addition to the other services we provide. Please call us at (518) 348-0400 if you have any questions or to sign up.

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